Refund Policy
At ZeeTekk, we strive to ensure customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help. This refund policy outlines the procedure for requesting, approving, and issuing refunds.
1. Eligibility for Refunds
Refunds may be considered under the following conditions:
- If the service/product was not delivered as promised.
- If there was an error in billing or a duplicate charge.
- If the customer provides a valid reason for dissatisfaction within 30 days of the purchase.
2. How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team via email at contact@zeetekk.com or call us at 732 520 8877.
- Provide your name, order number, and a detailed description of your concern.
- Include any relevant supporting documents or evidence, such as a receipt or invoice.
3. Refund Approval
Once your refund request is received, our team will:
- Review the details of your request.
- Verify the transaction and the reason for the refund.
- Contact you within 7 business days to confirm the status of your request.
4. Issuing Refunds
If your refund request is approved:
- The refund will be processed using the original payment method.
- It may take 5-10 business days for the refund to reflect in your account, depending on your payment provider.
For further assistance, you can always reach us at contact@zeetekk.com or call us at 732 520 8877.